Karl | Senior Support Engineer

About Me

I am Karl, a dedicated IT Professional with over 15 years of experience across systems administration, infrastructure support, and operational security. Specialising in Microsoft 365 and Azure environments, I excel at resolving complex challenges and optimising IT operations.

Tier 3 Escalation

The final line of defense for critical incidents. Specialising in root-cause analysis for complex, unresolved issues.

Technical Lead

Architecting robust infrastructure solutions, automating workflows, and driving operational efficiency.

Expertise

Cloud Operations

End-to-end management of M365 tenants and Azure resources. Expertise in seamless migrations, hybrid configurations, and maintaining high-availability environments.

Security Posture

Designing and enforcing Zero Trust security models. Configuring Conditional Access, device compliance, and threat protection policies to safeguard corporate data.

Process Automation

Transforming manual workflows into efficient, automated processes using PowerShell and Logic Apps. Streamlining user provisioning and system maintenance.

Infrastructure Design

Architecting resilient cloud networks and virtualized environments. Specialising in Azure Virtual Desktop (AVD) and secure network topologies.

Technical Skills

Microsoft 365

Exchange Online, SharePoint, Teams, Intune & Autopilot.

Azure

Entra ID, VM Management, AVD, Storage, Networking.

Security

Defender XDR, Policies, Identity Protection, Conditional Access.

Automation

PowerShell, Microsoft Graph, Workflow Optimization.

Support

Tier 3 Escalation, Root Cause Analysis, Incident Management.

Containerisation

Docker, OCI Containers, Lightweight Service Deployment.

Certifications

Microsoft 365 Certified

Administrator Expert

Jan 2024 - Jan 2027

Verify Credential

Microsoft Certified

Identity and Access Administrator Associate

Sept 2023 - Sept 2026

Verify Credential

CompTIA Network+ N10-009

Network Certification

May 2025 - May 2028